Frequently Asked Questions
Everything you need to know about shopping at Waterford's premier footwear destination.
What are your shipping options and delivery times?
We offer standard and express shipping across Ireland and internationally. Orders within Ireland typically arrive within 2-3 business days, while international delivery times vary by location.
Can I return or exchange my shoes if they don't fit?
Yes, we accept returns and exchanges within 14 days of purchase, provided the items are unworn and in their original packaging. Please visit our Waterford store or use our online portal to initiate a return.
Are the sizes listed on the website in UK or EU measurements?
Most of our footwear is listed in standard EU sizing, but we provide a comprehensive size conversion chart on every product page to help you find your perfect fit.
Do you offer Click & Collect at the Waterford boutique?
Absolutely! You can select the 'Local Pickup' option at checkout to collect your order from our Jenny Shoo Bootique in Waterford city, usually ready within 24 hours.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa and Mastercard, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I care for my new designer shoes?
Each pair comes with specific care instructions. Generally, we recommend using a protective spray for suede and a high-quality cream for leather to maintain their appearance and durability.