Returns & Exchanges
At Jenny Shoo Bootique, Waterford, we want you to love your new footwear; however, if you are not completely satisfied, you can return your unworn items within 14 days of delivery for a full refund or exchange.
Initiate Your Return
Contact our Waterford boutique via email or phone with your order number to request a return authorization and receive your unique return reference.
Pack Your Items
Place the unworn shoes back in their original designer packaging and secure them in a protective outer shipping box to prevent damage during transit.
Ship to Waterford
Send your package using a trackable courier service to our physical store address in Waterford, ensuring you keep your proof of postage receipt.
Quality Check & Refund
Once our team inspects the returned items to ensure they are in original condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing